Our Service Pattern

We take a gradual approach to working with you, providing incremental value each step of the way. Our unique Service Engagement Pattern is key to how we engage your executives, leadership, teams, and the broader stakeholders. We are mindful of engaging with each stakeholder group using an experience tailor made for their needs and preferences.

How we work with you

SHAPE

(2 - 4 weeks)

Align executives and leaders to clearly define the problem, define the scope, and plan the strategy co-design.

  • Identify and engage key stakeholders.
  • Human-centred workshop to co-design the engagement plan with your leadership team.
  • Collaborative problem-framing session to align and define the problem being solved.
  • Co-design engagement outcomes, the backlog of activities, and the plan.
  • Covers all five key dimensions (†).

DISCOVER

(4 - 8 weeks)

Strategy co-design with to define north star, provide directional guidance, and identify the work packages required to get there.

  • Extended consultation for a broader stakeholder group to drive engagement and input for the co-designed strategy.
  • Comprehensive strategy co-design to drive strategic planning across five dimensions (†).
  • Strategy, roadmap, and work packages on what you need to deliver to achieve the strategy.
  • Options for next steps: DIY, hire someone else, engage us for the Jumpstart.

Jumpstart

(8 - 12 weeks)

Jumpstart the transformation to get things started focusing on setting up the foundation, and addressing prioritised work packages.

  • Pick one of the work packages and help to jumpstart delivery.
  • Follow our blueprint for engaging people, work design, planning workshops and driving adoption.
  • Provide lean delivery governance to enable this team toﾠrapidly deliver business value.

Scale

(12 - 24 weeks)

Scale the transformation across the organisation to multiple areas of the business addressing additional work packages.

  • Scale innovation and experimentation into multiple business areas, focusing on other work packages and building a business case for business-wide adoption.
  • Design the optimal teaming structure and governance across your business.
  • Identify a funding model to suit your operating model.

Embed

(Ongoing)

Embed practices, processes, and tools across the organisation to enable continuous innovation and transformation.

  • Embed innovation and experimentation across the business to drive a business-wide transformation.
  • Continually evolve your teaming structure and governance to enable efficient delivery of business outcomes and value creation.
  • Implement the new funding model, operating model, and an innovation management platform to optimise innovation.

† Dimensions: 1) Leadership, People & Culture 2) Business Models & Value Chains 3) Data & Technology 4) Teaming & Work Design 5) Governance. Read more about these dimensions.