Our Philosophy

Transformation 2.0: Human-Centric Innovation at Scale

Transformation 2.0 is not traditional consulting. It’s a human-centred, outcomes-driven methodology designed to help organisations scale innovation and transformation in a way that’s sustainable, inclusive, and embedded in their culture.

At its core, our philosophy is simple: We don’t deliver change to you—we build it with you. We work side by side with your people, blending seamlessly into your teams to co-create meaningful progress, unlock capabilities, and drive business outcomes from within. This isn’t about applying cookie-cutter frameworks—it’s about tailoring the journey to your organisation’s needs so your people can follow, learn, adapt, and lead.

Transformation 2.0 follows five practical, human-centred steps:

  • SHAPE – Align leadership around a clear purpose and co-design the strategy for transformation

  • DISCOVER – Engage stakeholders and co-create a roadmap that reflects your business realities and priorities

  • JUMPSTART – Activate early initiatives to build momentum, deliver value quickly, and demonstrate what’s possible

  • SCALE – Expand transformation across teams and business units through structured experimentation and targeted enablement

  • EMBED – Integrate new ways of working, teaming, funding, and governance into the organisation’s DNA to sustain change and fuel ongoing innovation

We believe the path to real transformation lies in experimentation, co-ownership, and shared success. By uplifting your people and building capability as we go, we create space for innovation to take root, and for change to scale organically across your organisation.

This is Transformation 2.0: where innovation is led by people, scaled through learning, and embedded into how your business works every day.

STEP 0: SET THE FOUNDATION

Align the leadership, define the challenge, create the vision, engage the stakeholders, clarify outcomes, identify the purpose, and set the true north for the digital transformation of your organisation (includes SHAPE + DISCOVER).

STEP 1: SEED THE EGGS

Create small cross-functional, multi-disciplinary teams to experiment on new ideas using disciplined approaches, applying human-centred design, and lean methodology (JUMPSTART).

STEP 2: WATCH CATERPILLARS CRAWL

Use the success of these initiatives to showcase the art of the possible, gain support and build momentum (JUMPSTART).

STEP 3: BUILD CASE FOR CHANGE

Develop a lean business case for business-wide transformation executed using cross-functional teams. Create stand-alone process areas using value chain mapping and clear boundaries for productising (SCALE).

STEP 4: TRANSFORM THE BUSINESS

Transform your organisation into an innovation and transformation powerhouse by working with collections of teams driven by a common purpose with clear boundaries for value chain aligned products and lean data-driven governance (EMBED).

Our Transformation 2.0 philosophy is realised through our service pattern described in “How We Work“. We call it the Transformation 2.0 methodology.